Private Owner Keith Galloway 107 E. 35th St. Savannah, GA 31401 |
Phone: | Click here |
Website: | N/A | |
Member Since: | Jan. 7th, 2008 | |
Other Listings: |
2 Bedrooms, 2 Bathrooms, Capacity: 8
Bedrooms: 2. Bathrooms: 2
2 Bedrooms, 2 Bathrooms, Capacity: 8
Beds: 1 King, 1 Queen, 1 Qn. Sofa Bed, 1 Qn. Aero B
Minimum Stay: 2 Night Minimum
Don't stay here unless you feel like getting ripped off. My wife and I had an emergency situation come up with my 7 month old daughter nearly dying in the hospital. They were not willing to reschedule or work anything out. I have never been treated so rudely before. The owner recommended that we break the law by producing fake dates for rental insurance, which is illegal. Now we have lost over $500.00 dollars for nothing. We tried to work out something, I even told him they could keep the deposit. The place might be decent, but I would definitely think twice about what kind of people you do business with, especially in this economy. I noticed afterwards that another person had a very similar experience, avoid at all costs!
Owner Response: This guest made a reservation for two adults and no children. There is a link to our Terms & Conditions on every page of our website which the guest acknowledged reading and accepted in writing. On the day the guest was due to arrive he emailed saying they would be arriving a day late for their 3 night stay. We emailed back that as we had availability we could extend their stay by one night. The following day he emailed to say they were not coming at all and there was no mention of anyone in a life and death situation. I immediately called him, explained that we are not in the travel insurance business, which he seems to have misunderstood, and that small B'n'B's can not afford to give all that we do and offer better terms than the big hotel chains. I offered to rebook his stay at a later date, subject to availability but that was unacceptable. The guest has threatened legal action and written "This should end our correspondence on this matter." so there is nothing else we can do for this guest. There are literally hundreds of reviews of The Galloway House on Flip Key where we are rated #1 in Historic Savannah, Trip Advisor, Bed and Breakfast.com, our site and others.
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